THE NBN MEANS TODAY’S LIFT PHONES ARE NO LONGER RELIABLE

The NBN™ network cannot be guaranteed during a power outage. As a result, all emergency lift phones must be upgraded to meet current Australian guidelines. Building owners, managers and bodies corporate must upgrade their service. Failure to comply may mean that you are placing the safety of lift passengers at risk. Contact us now to ensure your lift phones are compliant:

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Ahead TeleAlarm Factsheet

Ahead TeleAlarm has been designed to comply with new building codes, ensuring you are always connected. Download the complete product overview to learn more.

Ahead TeleAlarm Brochure

Future proof your lift communications with Ahead TeleAlarm. Download the brochure to learn how the Ahead TeleAlarm is your lift emergency phone solution.

Ahead TeleAlarm Comparison Chart

Compare the essential features and benefits of the Ahead TeleAlarm to learn how the Ahead TeleAlarm solution is right for you.

Schindler Ahead Good Practice Guide

Are you NBN ready? Download our Schindler Ahead Good Practice Guide where you can learn more about the critical lift related points of information.

NBN Good Practice Guide

Don’t just take our word for it! Get the Department of Communications & the Arts’ Migration of monitored fire alarm and lift phone services good practice guide.

Frequently Asked Questions

What is Ahead TeleAlarm? toggle

Ahead TeleAlarm is fitted to your lift to ensure your lift phone is always connected, even after your premise has transferred to the NBN. Using 3G and 4G dual network technology, you will have true redundancy which is supported by 24-hour monitoring, SIM management, customer support and rescue service.

Ahead TeleAlarm is fully compliant with Australian legislation and safeguards your lift with continuous lift phone connection, even in the event of a power outage. Ahead TeleAlarm includes a full-service monitoring and management package and is the most advanced solution currently available.

Why do I need to upgrade my lift’s emergency phone?

The emergency phone is an important part of a lift’s safety system as it allows trapped passengers to contact the lift company if they need to call for help. The emergency phone must always be operational and connected to a permanently manned location. At Schindler, there is a 24-hour emergency contact centre based in Sydney.

In the event of a power outage, the PSTN line (existing Telstra landline) would normally work, however, under the NBN rollout, the connection would no longer be operational. This is due to the NBN using fiber-optic technology which doesn’t carry power. Therefore, most buildings will no longer have a working landline during a power outage and no way for trapped passengers to call for help. Under the NBN, if you don’t upgrade your lift phone, when the power goes out, so does your existing lift phone connection.

Will all NBN connections be affected?

FTTB, FTTN or HFC type connections, will not work in the event of power failure in addition to FTTP type connections which are not guaranteed. The NBN and the Department of Communication and the Art’s have developed guidelines for building owners and managers, advising that they must find an alternative lift phone connection to ensure continuous communication under all circumstances.

During a power outage, the existing PSTN line (existing Telstra landline) would normally work, however, under the NBN™ rollout, your connection will no longer be operational. This is due to the NBN using fiber optic technology which doesn’t carry power. Therefore, most buildings will no longer have a working landline during a power outage and therefore no way for trapped passengers to call for help. Under the NBN, the general rule is that when the power goes out, so does your existing lift phone connection.

What will happen if I don’t upgrade my lift emergency phone?

Not deploying an alternative solution to your lift phone under NBN could be a breach of the WHS act. It is important that all building owners and managers find an alternative to NBN for lift phone management.

As an owner, what do I need to do straight away?

Building owners and managers need to register their lift phone with the NBN, so there’s a record of the emergency phone line. After registering your emergency phone line, you will have 18 months from the time of NBN cut-over to find an alternative solution that keeps the phone line connected under all circumstances. Click here to register your phone with the NBN.

I’m already on NBN and my lift phone works, do I need this?

Yes, your existing lift phone can no longer be guaranteed to work during a power outage. You can find out more by reading the Government’s NBN Good Practice Guide which can be accessed here.

Do I need to keep the existing NBN landline?

No, once Ahead TeleAlarm is connected the existing landline can be disconnected.

Do I need to manage the SIM and monitor the phone myself?

No, Schindler offers a full-service package of SIM management and monitoring of signal and emergency battery health. Schindler offer this service for just $35 + GST per month per Ahead TeleAlarm unit.

What is redundancy and why is it important to me?

Redundancy means having a backup in the event of a failure. Ahead TeleAlarm operates independently of the NBN network and features a dual 4G SIM connection, using both the Telstra and Optus networks for full failsafe redundancy. A multi-network SIM means that if one mobile network becomes weak or fails, then your service automatically switches to the other one (at no extra cost). Being the only 4G solution currently available means that service will continue even after the 3G network is decommissioned so you won’t have any upgrade costs at that time.

Why is monitoring of battery health critical and who should monitor?

Ahead TeleAlarm is equipped with a 4-hour backup battery to ensure its independence in the event of a power failure. It performs regular self-checks, reporting any faults to the Schindler customer service centre for immediate attention. This means you can be sure that in the event of a power outage, your lift phone connection is always operational.

Will I need to replace / upgrade Ahead TeleAlarm in the future?

Ahead TeleAlarm has been designed with the future in mind. As Ahead TeleAlarm is 4G compliant, there will be no need to upgrade in 2020 when it is indicated that the current 3G network will be phased out. Over The Air (OTA) updates mean that your Ahead TeleAlarm can be updated remotely and is always supported by the latest software.

Best of all, Ahead TeleAlarm is part of the Schindler Ahead ‘Internet of Things’ product suite. This exciting range of products and services will soon offer enhancements such as intelligent remote lift monitoring, predictive maintenance, real-time reporting and smart content delivery. By installing Ahead TeleAlarm, your lift will be ready to take advantage of these technologies.

Can I install Ahead TeleAlarm myself?

No, work on lift emergency phones can only be performed by a registered cabling provider. Schindler have licenced technicians across Australia who can manage your Ahead TeleAlarm installation for you.

Will I be locked into proprietary technology and long term contracts?

No, Ahead TeleAlarm is aligned with your existing service agreement. Nothing extra is required. There is no proprietary technology and there is nothing locking you in.

Do I still need to deal with telcos when I have a phone problem?

No, Schindler is equipped to handle all your lift emergency phone needs. This means that you no longer need to deal with the telephone companies. Schindler will manage your lift phone services and all your vertical transport needs.

How many lifts can be used per Ahead TeleAlarm gateway?

The Ahead TeleAlarm can service 4 lifts within a bank. However, it is recommended that each lift has its own individual Ahead TeleAlarm.

When should I cut over to the new emergency communication technology?

Now! Moving to Ahead TeleAlarm will ensure a constant and secure lift phone connection prior to the NBN rollout.

Who should I contact for a free quote or to find out more?

Call 1300 TELEALARM (1300 835 325) or email schindlersales@au.schindler.com